KaVo Original Factory Repair

Select the repair you wish to order and place your order in the shopping basket. If needed, you can order an empty KaVo BOX ™ in advance.
Place your KaVo products in the KaVo BOX ™ and the box will be picked up free of charge on the next working day.
You will soon receive back your freshly serviced KaVo products. Shipping is free of charge

Please make a selection:

(Box available on-site)

Rental

Guidelines for the processing of repairs


1. Standard prices
Standard prices for repairs apply in UK. These prices include the entire repair, i.e. working hours, parts used, testing and shipping. An overview of the prices is available on the homepage www.kavobox.com.

2. Scope of repair
A repair at standard price includes the functional repair of the corresponding product, such as, e.g., the clamping system, gear parts or spray guidance. Replacement of housing parts and fibre-optic conductors is not included. However, if this kind of part needs to be replaced for technical reasons and the repair cost is driven up substantially, a customised tender will be prepared for the repair.

3. Cost quotation
Repairs offered at standard price do not involve the preparation of a cost estimate. KaVo prepares a customised offer only if the repair is associated with unusually high costs. See 2. Scope of repair.
KaVo shall send the cost estimate to the contact address indicated by the customer by email. If no response to cost estimates is received within one week of issue, the cost estimate is sent again. If no response to the cost estimate is received after a grace period of another week, the product will be returned to sender without repair. A flat fee equivalent to the Small Service Package will be charged, see 4. Small Service Package.

4. Small Service Package
The charge for minor repairs is equivalent to the "Small Service Package", i.e. £ 59 plus VAT.

5. Repairs with no standard prices
Some products do not have a standard price allocated to them and are handled in a customer-specific procedure, including a cost estimate if requested.
If a cost estimate is requested, we ask for specification of an upper limit up to which a repair can be done without a cost estimate. If the repair needs exceed the specified amount, we automatically submit to you a cost estimate or, if applicable, an alternative offer.
Exception: If the repair cost is less than £ 100, we generally do not prepare a cost estimate for cost-efficiency reasons and complete the repair without release.
If no repair based on the cost estimate is done, we charge a processing fee of £ 31 plus VAT for the preparation of the cost estimate.
This fee is not charged separately, if the repair gets actually done and/or if you accept the alternative offer (e.g. replacement or new part for replacement). Please indicate the number of the cost estimate when you order the alternative offer. 

6. Repair order
A repair can be ordered exclusively via www.kavobox.com. KaVo reserves the right to return orders that were not ordered via www.kavobox.com.
By ordering a repair via www.kavobox.com, you accept the KaVo Service Guidelines and agree that the order process is binding.

7. Repair pick-up service
If you order a repair via www.kavobox.com, the repair will be picked up free of charge by UPS on the following working day.

8. Repair-Warranty
KaVo guarantees a 1 year warranty on the repair and the exchanged parts.

KaVo Original Factory Repair

KaVo Original Factory Repair

Thank you for your selection!
Please enter your customer data.

Office*
Your speciality*
Prefix
Title*
First name*
Last name*
Street*
No*
Additional address info
Postal code*
City*
Country*
KaVo Customer no. (if known)
VAT ID-No
How shall we contact you if needed? (Very important for possible inquiries during the repair).
Email address*
Confirm E-Mail*
Phone number / mobile number*
Fax

*Required


KaVo Original Factory Repair

KaVo Original Factory Repair

Thank you for your repair order!  You will receive a confirmation by email shortly.  Please print this email and include in the box.

Your delivery will be automatically collected from you by UPS the next working day. If the delivery cannot be picked up, UPS will leave a return label at the collection location. By using this label, you can arrange a new collection date.  Please keep the tracking number.

Your UPS Tracking Number: 


We look forward to taking care of your KaVo products.




Your KaVo Original Factory Repair Team

KaVo Original Factory Repair


Thank you very much! Please print this email and include in the box.

Your delivery will be automatically collected from you by UPS the next working day. If the delivery cannot be picked up, UPS will leave a return label at the collection location. By using this label, you can arrange a new collection date.  Please keep the tracking number.


Your UPS Tracking Number: 


We look forward to taking care of your KaVo products.




Your KaVo Original Factory Repair Team

KaVo Original Factory Repair

Thank you for your order!

Your STANDARD KaVo BOX: You will receive the KaVo BOX within 1-2 working days.

Your INDIVIDUAL KaVo BOX: The pricing information for the appropriate KaVo BOX will be sent to you by email.

Once you receive the box, please announce your repair at www.kavobox.com.

We look forward to taking care of your KaVo products.


Your KaVo Original Factory Repair Team

The request has not been processed by UPS

Please select the country in which your order will be delivered

Please select the country in which your order will be delivered

Please select the country in which your order will be delivered

KaVo Original Factory Repair

KaVo Original Factory Repair

Which repair option is right for you?


Here you can find all repairs for which standard prices are available.

  • If we cannot find a fault or only a minor repair is performed, you will only be charged a Small Service Package of £ 59.
  • If the cost of the repair exceeds the limit for the normal case, a quotation will be provided

Proceed as follows:

Select the appropriate category for your product in need of repair. You have the option to select multiple repairs, one after the other.

If you cannot find your product, select "Product without standard price".

Thank you for your selection!



If you wish to submit additional KaVo products for an Original Factory Repair, please select the corresponding section again.

Click "Next", when you`re done.



Head
 ₤ 79
Coupling
 ₤ 79
Contra-angle green/blue without head
 ₤ 79
Handpiece
 ₤ 125
Scaler
 ₤ 165
PROPHYflex/RONDOflex
 ₤ 165
Contra-angle green/blue with head
 ₤ 169
Torque
 ₤ 199
Contra-angle red
 ₤ 249
Engine
 ₤ 249
Labor Torque/Handpiece
 ₤ 249
MF Syringe with cannula
 ₤ 249
Product without standard price

Your order

Quantity
Product name
Price per product
Price
Delete item

All Prices are KaVo list prices (VAT not included).

KaVo Original Factory Repair

KaVo Original Factory Repair


1. Please enter your product type and serial number (if possible)

2. Select a fitting description of the fault.

3. To continue, click "Next"

KaVo Original Factory Repair


1. Please enter your product type and serial number (if possible)

2. Select a fitting description of the fault.

3. To continue, click "Next".



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Price ₤

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Price: according to expenditure



*Required

KaVo Original Factory Repair

KaVo Original Factory Repair

You have a complaint or a warranty claim?


Please select the appropriate product category and click "Next"

KaVo Original Factory Repair

Thank you for your selection!

If you wish to submit additional KaVo products for an Original Factory Repair, please select the corresponding section again.

Click "Next", when you`re done.



Head
79
Coupling
79
Contra-angle green/blue without head
79
Handpiece
125
Scaler
165
PROPHYflex/RONDOflex
165
Contra-angle green/blue with head
169
Torque
199
Contra-angle red
249
Engine
249
Labor Torque/Handpiece
249
MF Syringe with cannula
249
Product without standard price
0

Your order

Quantity
Product name
 

KaVo Original Factory Repair

KaVo Original Factory Repair


1. Please enter your product type and serial number (if possible)

2. Select a fitting description of the fault.

3. Please enter the date of purchase and enclose your warranty document with your shipment.

4. To continue, click "Next".

KaVo Original Factory Repair


1. Please enter your product type and serial number (if possible)

2. Select a fitting description of the fault.

3. Please enter the date of purchase and enclose your warranty document with your shipment.

4. To continue, click "Next".



titlu produs

*Needs to be completed

KaVo Original Factory Repair

KaVo Original Factory Repair

Ordering an empty KaVo BOX.


Please select the appropriate KaVo BOX for your products in need of repair and click "Next".


STANDARD KaVo BOX
20.5 x 4 x 14 cm for up to 5 KaVo instruments
Free of charge
INDIVIDUAL KaVo BOX
   
Price on request